Overview
If you cannot sign in to account.alypod.com, you can reset your password from the login page. This article covers the self-service reset and what to do if the email does not arrive.
Steps
- Open account.alypod.com and click Log in.
- Click Forgot password?
- Enter the email address on your account and submit.
- Check your inbox for the reset message and click the link. The link expires after a short time, so use it promptly.
- Choose a new password: at least 12 characters, mixing upper and lower case, numbers and symbols.
- Submit and sign in with the new password.
- If you use 2FA, you will still be asked for your code after the reset.
Changing your password when signed in
- Go to Account → Security → Password.
- Enter your current password, then the new one twice.
- Save. Optionally click Log out other sessions to invalidate any other devices.
Troubleshooting
- Problem: No reset email arrives. Solution: Check spam, confirm the address is registered, then try again. If it still fails, open a support ticket.
- Problem: The reset link has expired. Solution: Request a new one; links are time-limited for security.
- Problem: You are locked out and 2FA is enabled. Solution: Use a recovery code, or contact support with proof of identity.
Related articles
- [Enabling two-factor authentication (2FA)]
- [Logging in to the ALYPOD Console]
- [Managing sub-accounts and user permissions]
