Overview

If you cannot sign in to account.alypod.com, you can reset your password from the login page. This article covers the self-service reset and what to do if the email does not arrive.

Steps

1. Open account.alypod.com and click Log in.
2. Click Forgot password?
3. Enter the email address on your account and submit.
4. Check your inbox for the reset message and click the link. The link expires after a short time, so use it promptly.
5. Choose a new password: at least 12 characters, mixing upper and lower case, numbers and symbols.
6. Submit and sign in with the new password.
7. If you use 2FA, you will still be asked for your code after the reset.

Changing your password when signed in

1. Go to Account → Security → Password.
2. Enter your current password, then the new one twice.
3. Save. Optionally click Log out other sessions to invalidate any other devices.

Troubleshooting

• Problem: No reset email arrives. Solution: Check spam, confirm the address is registered, then try again. If it still fails, open a support ticket.
• Problem: The reset link has expired. Solution: Request a new one; links are time-limited for security.
• Problem: You are locked out and 2FA is enabled. Solution: Use a recovery code, or contact support with proof of identity.

Related articles

• [Enabling two-factor authentication (2FA)]
• [Logging in to the ALYPOD Console]
• [Managing sub-accounts and user permissions]