Overview

Billing contacts decide who receives invoices, payment reminders and renewal notices. You can add several contacts so the right people on your team are notified. This is done under account.alypod.com → Account → Contacts.

Contact types

• Billing contact — receives invoices, dunning and payment-failure notices.
• Technical contact — receives service and incident notifications.
• Abuse contact — receives abuse reports.

Steps

1. Sign in at account.alypod.com and open Account → Contacts.
2. Click Add contact and choose the contact type.
3. Enter the contact's name and email address.
4. Choose which notifications they should receive.
5. Save, then ask the contact to confirm if a verification email is sent.
6. To change the primary contact, set another contact as default and save.

Best practice

• Use a shared team mailbox (for example [email protected]) so notices are not lost when a colleague leaves.
• Keep at least one billing contact that is monitored daily; unpaid invoices can lead to service suspension.
• Review contacts after any staff change.

Troubleshooting

• Problem: A contact is not receiving invoices. Solution: Check the email address for typos and confirm the contact is set as an active billing recipient.
• Problem: Notifications are going only to one person. Solution: Add extra contacts — you can have more than one billing recipient.

Related articles

• [Updating your account details]
• [Understanding your invoices]
• [Managing sub-accounts and user permissions]