Overview

Account credit is a prepaid balance on your ALYPOD account. Instead of paying each invoice individually, you can top up the balance and let invoices draw from it automatically. Credit is managed at account.alypod.com under Billing → Add Funds.

Why use account credit

• Invoices are paid automatically, reducing the risk of suspension.
• Useful when you want a single up-front payment for several services.
• Handy if you cannot store a card on file.

Steps to add funds

1. Sign in at account.alypod.com.
2. Go to Billing → Add Funds.
3. Enter the amount you want to add and choose a currency.
4. Select a payment method (card or PayPal).
5. Confirm and complete the payment.
6. The balance appears under Billing → Credit balance.

How credit is applied

1. When a new invoice is generated, available credit is applied automatically.
2. Any shortfall remains due and can be paid by card or PayPal.
3. Unused credit stays on the account for future invoices.

Notes

• Credit is generally non-refundable and not transferable between accounts.
• Credit does not earn interest and is applied in the account currency.
• Auto-apply can be toggled off in invoice settings if you prefer manual payment.

Troubleshooting

• Problem: Credit was not applied to an invoice. Solution: Confirm the balance is sufficient for the full amount and that auto-apply is enabled.
• Problem: Top-up succeeded but balance is unchanged. Solution: Refresh the page; if it remains unchanged after a few minutes, open a billing ticket.

Related articles

• [Payment methods overview]
• [Understanding your invoices]
• [Upgrading or downgrading a service]