Overview
This article explains how tax is applied to your ALYPOD invoices, how billing periods work, and how to keep your tax details correct at account.alypod.com.
Billing periods
- Monthly — the most common option; you are invoiced each month in advance.
- Annual — pay for twelve months up front, usually at a lower effective rate.
- Hourly — some Pods can be billed by the hour; usage is totalled and invoiced periodically.
Renewal invoices are generated ahead of the due date so you can pay before the current period ends.
How tax is calculated
- Tax is based on your billing country and, where applicable, your VAT/tax ID.
- Businesses in the same VAT area as ALYPOD can supply a valid VAT ID to reverse the charge where the law allows.
- Consumers are charged the applicable rate for their country.
- The invoice shows the subtotal, the tax line and the total.
Updating tax details
- Sign in at account.alypod.com.
- Go to Account → Tax details.
- Enter your VAT or tax identification number and confirm your country.
- Save. The new details apply to future invoices.
- If a recent invoice used the wrong rate, open a billing ticket with your tax ID.
Notes
- Address and country changes only affect future invoices, not already-issued ones.
- Keep your details accurate: incorrect information may cause failed payments or compliance issues.
- Exchange rates, where used, are applied at the time of invoicing.
Troubleshooting
- Problem: VAT was charged but should be reversed. Solution: Add a valid VAT ID; if it is already added, contact support with the invoice number.
- Problem: Invoice total differs from the plan price. Solution: The difference is usually tax; open the invoice to see the tax line.
Related articles
- [Understanding your invoices]
- [Updating your account details]
- [Downloading invoices and statements]
