Overview

Sub-accounts let colleagues access your ALYPOD account without sharing your main login. You assign each user a role that limits what they can see and do. This is managed at account.alypod.com under Account → Users.

Why use sub-accounts

• Give engineers access to the ALYPOD Console without exposing billing.
• Give finance access to invoices without access to servers.
• Revoke access instantly when someone leaves.
• Every action is tied to an individual user for auditing.

Steps to add a sub-account

1. Sign in at account.alypod.com.
2. Go to Account → Users and click Invite user.
3. Enter the person's name and email address.
4. Choose a role (see below).
5. Send the invitation; they set their own password and 2FA.
6. Adjust permissions later from the same page.

Typical permissions

• Owner — full access, including billing and user management.
• Admin — manage services and support tickets, but not billing details.
• Billing — view and pay invoices only.
• Support — open and reply to tickets.

Best practice

• Grant the least privilege each person needs.
• Require 2FA for all sub-accounts.
• Review the user list regularly and remove inactive accounts.
• Do not share one login between people.

Troubleshooting

• Problem: A user cannot see a Pod. Solution: Check their role and whether the service is assigned to them.
• Problem: Removing a user is not possible. Solution: The owner account cannot be removed; transfer ownership first if needed.
• Problem: A user is locked out. Solution: Re-send the invitation or ask them to reset their password.

Related articles

• [Enabling two-factor authentication (2FA)]
• [Managing billing contacts]
• [Updating your account details]