Overview
If you no longer need a CPU Pod or another ALYPOD service, you can cancel it from account.alypod.com under Services → My Services. Cancellation stops future renewal charges; the service stays active until the end of the paid period.
Before you begin
- Back up all data you want to keep — cancellation is permanent once the period ends.
- Export or download invoices you need for your records.
- Remove DNS records pointing at the service to avoid broken sites.
Steps
- Sign in at account.alypod.com.
- Open Services → My Services and select the service.
- Click Request cancellation.
- Choose the cancellation type: End of billing period (recommended) or Immediate.
- Give a reason (optional) and confirm.
- Watch for a confirmation email. The service shows a Cancelled status until it ends.
What happens next
- End of period: the service runs until the due date, then is terminated and the disk is wiped.
- Immediate: the service is stopped and terminated straight away. Data cannot be recovered.
- No further invoices are generated for the cancelled service.
Troubleshooting
- Problem: You cancelled by mistake. Solution: If the end date has not passed, open a ticket promptly to reverse the cancellation.
- Problem: Still being billed. Solution: Confirm the cancellation was submitted, not just a plan change. Check the service status and the invoice line items.
- Problem: You only want to stop paying for part of it. Solution: Downgrade the plan instead of cancelling.
Related articles
- [Upgrading or downgrading a service]
- [Understanding your invoices]
- [Payment methods overview]
